FAQs

1. Add the products and quantities you would like to purchase to your cart.
2. Open View Cart and enter your state, address, suburb and postcode in the shipping calculator.
3. Update your details to see available freight options and costs.

You can add or remove products to compare the delivery cost for your full order. If you would like to arrange another freight option, please contact us.

We aim to dispatch purchases on the weekday payment is received. Depending on freight cut-off times, dispatch may be the next weekday.

We use Australia Post and Aramex. If an address is unattended, parcels may be left in a safe place where available.

Aramex shipments include the carrier’s freight insurance, subject to the carrier’s conditions. PO Box deliveries are available through Australia Post only. Large solar panels cannot be delivered to a PO Box.

Yes. Products marked “In Stock” are held in our Australian warehouse. Check the individual product listing for current availability.

Online freight calculations are not available for every location, particularly some remote areas. Contact us with your delivery postcode and the products you need for a freight quote.

Start with your appliances and how long you use them each day. Our Panel Selection Calculator helps you estimate your requirements and compare panel options.

Results are a guide. Battery capacity, available sunlight and your actual usage also affect the setup you need.

In a battery-based setup, solar panels supply charging power through a compatible controller. Your appliances draw power from the battery.

Choose appliances suited to your system voltage. A suitable inverter can supply 240V appliances, but it must be matched to the battery system and appliance load. Heating and cooking appliances can use substantial battery power.

An auto electrician or installer experienced with caravan, vehicle or marine solar systems can help, or you can do it yourself if you have the necessary skills and follow the product instructions.

Check the contents of your chosen kit and read our installation guide. Contact us if you need help selecting components.

The fixing method must suit your brackets, roof material and vehicle. Follow the bracket and adhesive manufacturer’s installation instructions, including surface preparation and curing requirements.

Your existing installation may specify Sikaflex-252. Confirm its suitability for your particular roof and bracket combination before use. If you are unsure about fixing methods or waterproofing, ask an experienced installer.

Specifications describe a product’s electrical ratings, dimensions and operating limits. Use them to check compatibility with your battery, controller, wiring and available mounting space. For help understanding solar panel ratings, see our Solar Panel Specifications Explained guide.

If you are unsure which specifications matter for your setup, send us the product details and we can help.

Our folding and portable solar panel kits are designed for 12V battery charging. Most kits are easy to set up — simply remove the kit from the box, position the solar panel securely in direct sunlight and connect the battery terminal leads to your 12V battery.

Before use, check the kit instructions and confirm that your battery is compatible with the solar controller. Follow the connection sequence specified for your particular controller.

Yes. Dirt, marks and films can reduce the sunlight reaching the cells. Keep the panel clean and remove bird or bat droppings promptly.

Use clean, cold water and a soft sponge or cloth to clean your solar panel. Keep solar controllers, connectors and other electrical connections dry.

Solar panels are designed to withstand normal outdoor conditions, and many use toughened glass for added durability. However, hail can still damage panels, particularly with large or severe hailstones. Where it is safe to do so, protect panels from severe weather and hail.

Solar panels operate silently and do not produce noise while generating electricity.

Solar panels have sturdy aluminium frames that can be used for mounting. Use the panel’s designated mounting points and recommended fixing methods where provided. If drilling or riveting the frame, take care not to damage the solar cells, backing or wiring.

A solar controller or regulator controls the power from your solar panel as it charges your battery. It helps make sure your battery receives the right amount of charge and helps prevent overcharging.

The controller must be suitable for your battery type, system voltage and solar panel. Some controllers also have load terminals for connecting appliances such as lights. Check the instructions for your particular model.

Check the controller’s indicators or display against the instructions in its manual. Depending on the model, these can show solar input, battery status, voltage or charging current.

Find your model on our controller manuals page. If you need help, email your model number and a photo of the display to [email protected].

We aim to respond to enquiries within one business day. If you haven't received a reply, please check your junk or spam folder, as our emails can sometimes be filtered there.

If you still can't find our reply, please give us a call.

Change-of-mind returns are accepted within 30 days of delivery, provided the items are in their original packaging and condition.

Return freight is your responsibility, original freight costs are not refunded, and a $25 restocking fee applies to change-of-mind returns. Contact us before sending an item back.

For a faulty product or warranty enquiry, please contact us and see our warranty information.

Online promotions and sales are for retail customers only, while stocks last. Check the individual offer for any other exclusions or conditions.

Prices are in Australian dollars and include GST. Payment options include PayPal, credit and debit cards, Apple Pay and Google Pay through the PayPal Secure Gateway, Afterpay and direct deposit. Available options are shown at checkout.

No PayPal account is required for card payments where that option is offered. Afterpay is subject to eligibility and the provider’s terms.